JrGolfWarehouse.com Shipping Info
Our Shipping Charges are all based on a shipping calculation given to
us dynamically for each individual order by FedEx. The shipping charges
are based on your shipping destination, the weight of your package and
the method you choose to ship. These shipping options and shipping charges
are displayed in step 2 of the check out process. 3 shipping options include
FedEx Ground, 2-day, and Standard Overnight.
Return Policy
Jr. Golf Warehouse is committed to providing products of high quality and value,
and we back this commitment with a satisfaction guarantee. If you purchase
an item from us that for any reason fails to give complete satisfaction,
you may return it to us for an exchange or full refund so long as it is
new and unused, and in its original packaging.
The following products may NOT be returned:
1. Used merchandise.
2. Special orders.
3. Custom golf clubs.
4. Personalized items.
Items returned must be accompanied by the original packaging and materials.
Items must be in NEW and UNUSED condition. All returns will be inspected
prior to credit being issued. Credit will be issued for the purchase price
of the item(s) returned. Shipping costs are nonrefundable. Returns and
exchanges are accepted only for items purchased from Jr. Golf Warehouse.
Refunds will be applied based on the original method of payment.
Defective Products
Any defective product may be returned within 30 days for a replacement
or refund.
Warranty Claims
Warranty claims are subject to the discretion of the original product
manufacturer. Warranty information is included with many manufacturers'
products, or may be found on their respective web sites. Please contact
Jr. Golf Warehouse prior to returning any merchandise for warranty consideration.
Shortages
Many orders ship in multiple cartons and may arrive days apart, so check
your packing slip before calling us to report a shortage. All claims for
shortages must be made with the carrier within 10 days of the invoice
date.
Damaged Goods
If an item reaches you in damaged condition save the shipping carton and
notify Jr. Golf Warehouse at once. Please do not return damaged or broken
merchandise to us unless you receive our instructions to do so. This is
necessary so that you do not lose your right to file a claim. All claims
for damaged goods must be made with the carrier within 10 days of the
invoice date.
How to Return or Exchange Merchandise
To return an item to our warehouse, please contact Jr. Golf Warehouse
by phone or email and request a RMA (Returned Merchandise Authorization)
number. Returned items MUST include a sheet with your printed name, address,
order number, the RMA number and the reason for the return or exchange.
Return shipping charges are your responsibility. We recommend that you
insure the item when shipping. All items returned must be in new and unused
condition.
Please send all returns or exchanges to the following address:
Jr. Golf Warehouse
c/o RETURNS
1020 Brookstown Ave. Ste. 5
Winston Salem, NC 27101
JrGolfWarehouse.com Privacy Policy
We can be reached via e-mail at info@jrgolfwarehouse.com, or you can
reach us from the United States or Canada by telephone at 336-722-4653
between the hours of 8am and 5pm EST, Monday-Friday, or by fax at 336-722-4011.
Our address is: 1020 Brookstown Ave. Winston Salem, NC 27101.
Jr. Golf Warehouse is committed to observing and respecting your wishes regarding
the information we collect about you on our website. By visiting jrgolfwarehouse.com,
you agree to accept the practices described in this Privacy Policy.
Personal Information
Your transaction history and the information you provide to us voluntarily
on our web site is stored in our customer database. Some of the information
we solicit, such as e-mail address, is voluntary, while much of it is required
in order to fulfill your order properly. In addition to fulfilling your orders,
we use the information that you provide for purposes such as responding to
your requests, customizing future shopping for you, improving our internet
store, and communicating with you.
Persons who supply us with their telephone numbers online may receive telephone
contact from us with information regarding orders they have placed online.
We do not make any phone numbers in our customer database available to other
companies or organizations.
Any personal information you reveal to us is protected during transmission
by Secure Sockets Layer (SSL) software, which encrypts information and is the
accepted standard industry-wide for web site security. Our web site presently
does not store your credit card information, and any of your credit card information
that may be stored is protected by state-of-the-art firewalls.
To make any address changes or other modifications to your Jr. Golf Warehouse
account information, please call 336-722-4653.
E-mail Policy
We collect the e-mail addresses of those who communicate with us via e-mail,
those who make postings to our chat areas, and those who voluntarily include
their e-mail addresses when ordering online. We may also collect your e-mail
address if you provide it in the process of completing survey information or
registering for online contests or sweepstakes. We cannot obtain your e-mail
address unless you voluntarily provide it to us, or we obtain it from a service
company that has confirmed your willingness to distribute it. Our web server
recognizes the computer's Internet Protocol (IP) address, but not the e-mail
address, for each visitor to our home page.
Contest registrations may involve sharing your e-mail address with our promotional
co-sponsors -- please see the specific contest rules & regulations for details.
Additionally, if you submit your e-mail address to Jr. Golf Warehouse as part
of a transaction originating with one of our e-commerce partners, the e-mail
address may be shared by both Jr. Golf Warehouse and the partner; please see
the specific privacy policy, accessible from the partner site, for details.
Other than the exceptions noted above, Jr. Golf Warehouse will not sell, share
or otherwise distribute your e-mail address. Any e-mail address supplied directly
to Jr. Golf Warehouse with respect to online orders and requests for other
information will remain in the sole possession of Jr. Golf Warehouse.
If you do not want to receive promotional e-mail from Jr. Golf Warehouse in
the future, please let us know by contacting us by e-mail at info@jrgolfwarehouse.com
or by calling us at the above telephone numbers and telling us that you do
not want to receive promotional e-mail from Jr. Golf Warehouse. Supplied e-mail
addresses on our customer registration form will be used for order confirmation
and alerts relating to an order.
If you supply us with your postal address online you may receive periodic
mailings from us with information on new products and services or upcoming
events. If you do not wish to receive such mailings, please let us know via
info@jrgolfwarehouse.com or by calling us at the above telephone numbers.
Cookies
Like most retail websites; we use "cookies," which are pieces of data given
to your browser that allow our web site to identify you when you access our
site. The most obvious benefit of cookies is that they keep an active Shopping
Cart intact for 24 hours even if you log off of your computer. While some concern
has been expressed over the privacy implications of cookies, it is important
for you to understand that cookies cannot extract any information about you
that you have not already revealed voluntarily. The vast majority of Internet
users now appreciate cookies as a convenience feature for shopping online.
If you desire, the "help" portion of the toolbar on most browsers will tell
you how to prevent your browser from accepting new cookies, how to have the
browser notify you when you receive a new cookie, or how to disable cookies
altogether.
Site Traffic Data
Our computers collect and store certain data from your visits to our web site.
The information we collect from this site traffic helps us to make the site
easier to navigate and to improve your shopping experience at jrgolfwarehouse.com.
With the exception of certain e-commerce partners who offer our products via
their own site framesets, we do not share or distribute any specific customer
site traffic data to any other parties.
If you have any questions regarding any of the elements of our web privacy
policy, please call the customer service line posted above, or e-mail us at
info@jrgolfwarehouse.com.
This web site is owned and operated by Jr. Golf Warehouse, Inc. |
